Privacy Policy

Last updated: 25th April 2026

Welcome to Clovastra. We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and handle your data when you use our website.

1. Who We Are

Clovastra is an online store based in Gurgaon, Haryana, India, offering clothing and accessories including tote bags, handbags, and scrunchies.

If you have any questions, you can contact us at:

2. Information We Collect

Even though we keep data collection minimal, certain information is necessary for running an eCommerce store.

a) Information You Provide

When you place an order or create an account, we collect:

  • Name
  • Phone number
  • Email address
  • Shipping and billing address

This information is required to process and deliver your order.

b) Payment Information

All payments are securely processed through Razorpay.

We do not store your card details, UPI credentials, or banking information on our servers.

c) Basic Technical Data

When you visit the website, some basic information may be collected automatically such as:

  • IP address
  • Browser type
  • Device information

This helps ensure the website functions properly and securely.

3. How We Use Your Information

We use your information strictly for the following purposes:

  • Processing and delivering orders
  • Communicating order confirmations and updates
  • Providing customer support
  • Preventing fraudulent transactions

We do not send promotional emails or marketing messages.

4. Sharing of Information

We only share your data where necessary to fulfill your order:

  • Payment processing: via Razorpay
  • Shipping and delivery: via logistics partners such as Delhivery and other available courier services

These partners only receive the information required to perform their services.

We do not sell, rent, or trade your personal data to third parties.

5. Cookies

Our website may use basic cookies to:

  • Keep you logged in
  • Maintain your cart
  • Ensure smooth website functionality

We do not use cookies for advertising or tracking purposes.

6. Data Retention

We retain your information only as long as necessary to:

  • Complete your orders
  • Maintain records for legal or operational purposes

7. Your Choices

Currently:

  • We do not provide account-based tools for data access or deletion requests

For any concerns, you may still contact us at support@clovastra.com.

8. Security

We take reasonable steps to protect your information. Payments are handled securely through trusted providers, and access to your data is limited.

However, no online platform can guarantee complete security.

9. Third-Party Links

Our website may occasionally include links to third-party websites. We are not responsible for their privacy practices.

10. Children’s Privacy

Our website is not specifically targeted at children. We recommend that minors use the website under the supervision of a parent or guardian.

11. Shipping Region

We currently deliver orders only within India. This may expand in the future.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

13. Contact Us

For any privacy-related questions:

Clovastra
Gurgaon, Haryana, India
Email: support@clovastra.com